As a small business it is unfortunately not possible for me to ship worldwide, as this can be very expensive and/or complicated for reasons like packaging licenses and import rules. At the moment I ship to Belgium, Czech Republic, Germany, Ireland and the Netherlands. If you’re from the UK, the US, Canada, Switzerland or Norway you can order through Etsy (sylphieshop.etsy.com)! I hope to be able to ship to additional countries in the future though!

At the moment I ship to Belgium, Czech Republic, Germany, Ireland and the Netherlands. If you’re from the UK, the US, Canada, Switzerland or Norway you can order through Etsy (sylphieshop.etsy.com). I hope to be able to ship to additional countries soon!

I accept credit cards (Visa, Mastercard, American Express), PayPal, Klarna, Apple Pay, Google Pay and Shopify Shop Pay.

As I am just one person, I might need up to 5 business days to ship your order. I hope you’ll understand! The shipping time will depend on the carrier you choose and where you live.

Yes, you can return your order for up to 14 days after you received it. Please be aware that you will have to pay the return shipping fees. If you received the wrong item or if your item is faulty, please check the FAQ on faulty items. In case of a faulty item, return shipping costs will be covered by me.

First of all, I am sorry! Please message me: contact@sylphie-shop.com

You will receive a return label. Please send the item back. If you received the wrong item, I will send you the right product. If the item is faulty I will repair it or send you a new one.

All of my products are handmade. They are also based on my own ideas and designs. Of course I do not make the individual beads, pendants and stainless steel attachments though.

At the moment I don’t, but I hope to be able to offer custom-made and customisable products in the future.

I use quality materials like pearls, glass and gemstones like rose quartz. At the moment most metal I use is stainless steel, I'm planning on also adding silver in the future. The only exception are the hairclips, which are made from rhodium-plated iron and the chainmaille bags which are made from aluminium for weight reasons. I decided on stainless steel, as the material is long lasting and unlikely to cause an allergic reaction (please check the FAQ section on allergies to learn more). While I do my best to select great materials, there are a few things you can do to make sure your jewellery stays looking beautiful for as long as possible. Check the care instructions to learn more!

I only use stainless steel for my products (With the exception of the hairclips, which are made from rhodium-plated iron and the bags which are made from aluminium). Stainless steel is generally considered allergy safe. Stainless steel does contain nickel, but barely releases any, which is why it is a safe material for most people with allergies. I also buy all metal products in the EU to make sure they adhere to the EU limits on lead, cadmium and nickel. As everyone reacts to different things, I cannot guarantee that no allergic reaction will occure though.

No, I ship all the products myself. And of course they are also all based on my own ideas and designs and handmade!

You‘ll automatically get 10% off if you spend 300€ or more. There will also be other special discounts from time to time, so sign up for the newsletter or follow Sylphie on Instagram or TikTok! Last but not least, there’s free shipping on all German orders over 100€ and EU orders over 150€.

I wrote a detailed instruction you can read here. You will also receive care instructions with every order!

Yes, I offer electronic gift cards, just click here. They are valid for three years.

While some of the jewellery might look playful, it is not made for children. It’s not a toy and has small parts that could easily be swallowed, so please keep it out of the reach of children.

You can contact me via the contact form or you can write an email to contact[at]sylphie-shop.com

You wrote me a message and I haven’t answered yet? Please be patient! I’m only one person and currently do this part time, so I might need a business day or two to get back to you.